The following examples occur in the reservation from the OTA.
About reservation in the OTA, Target OTA site may sell vacancy frame which hotel provides in another
OTA site (called “partner Reserve site” as follows.) to customer based on partner contract with Reserve site.

In that case, confirmation of reservation may be difficult by the following examples.

・We cannot confirm reservation at hotel by information is not notified hotel from target OTA site or being late than hotel arrival of customer.
・In reservation information notified contents and hotel of e-mailing of reservation completion delivered
to customer with difference (type or number of room type).

Based upon the foregoing, when we cannot confirm reservation upon arrival, we need time for staying confirmation and may decline staying.

In addition, please note the following point when you perform confirmation of reservation in “target OTA site”.

・About reservation in target OTA site, we cannot accept any confirmation, change, cancellation (including the prior settlement by credit card) concerning procedure even if you contact hotel directly.
・Please refer to target OTA site that made a reservation for you for Confirm・Change・Cancel Reservation.
　
We apologize for the inconvenience and we thank you for your kind understanding.

For the preservation of our environment and from a SDGs perspective, ECO cleaning will be enforced,
during a consecutive stay.

This includes:
・Exchange towels. (please put the used towels in the bathtub)
・Replenishing of water bottles and amenities.
・Emptying the trash. (only the trash in the trash can)

For guests with extended stay, a full cleaning will be conducted on once in the every 3rd day of your stay.

Guests who would like to request a different day / time than the one designated, notify the front desk. Requests can be made up until your designated date.
Please be advised, that room cleaning is from 10:00 ～ 14:30 daily.

We appreciate your cooperation and understanding in our hotel’s strive to maintain sustainability.

【Tuesday January 14, 2025.】

MORETHAN TAPAS LOUNGE (1F)　OPEN FROM 7:00 TO 9:30

MORETHAN GRILL (2F)　CLOSED

MORETHAN BAKERY (1F)　 CLOSED

THE KNOT TOKYO Shinjuku (Hotel)　CLOSED

・Due to a mandatory electrical equipment check, all guests must check out at 10:00 AM.

　Unfortunately, we cannot offer late check out service on this day.

・The front desk cannot store any luggage unless you are returning with another reservation

　on one of these days; 1/15, 1/16, 1/17 due to early closure of the hotel.

【Wednesday January 15, 2025.】

MORETHAN TAPAS LOUNGE (1F)　OPEN FROM 11:00

MORETHAN GRILL (2F)　OPEN FROM 11:00

MORETHAN BAKERY (1F)　OPEN FROM 8:00

THE KNOT TOKYO Shinjuku (Hotel)　OPEN FROM 15:00

We apologize for inconvenience and we thank you for your kind understanding.

THE KNOT TOKYO Shinjuku

Thank you for your continued patronage of THE KNOT TOKYO Shinjuku.
We will be undergoing renovation work as follows.

Date: Monday, January 6, 2025 – Monday, March 31, 2025 (scheduled)

Time: 10:00 a.m. to 5:30 p.m.

Place: Renovation of the first floor public space and MORETHAN TAPAS LOUNGE.

We appreciate your understanding and cooperation.