FAQ

Accommodation question

Q1. Is THE KNOT TOKYO Shinjuku a non-smoking facility?

A1. Yes, THE KNOT TOKYO Shinjuku is a non-smoking facility. As such, guests are asked to please refrain from smoking outside of the designated smoking areas.


Q2. Is there a baggage storage service for guests prior to check-in?

A2. Yes, guests can store baggage at the front desk prior to check-in.
Guests are asked to collect stored baggage by the end of the day on which they check-out.


Q3. What are the check-in and check-out times?

A3. Check-in is from 3pm and check-out is until 10am. Late check-in is no problem, but if you plan to arrive after 12am, please tell us in advance so we can be waiting for you. If you require late check-out, please tell us upon arrival -- we may be able to arrange this for a small fee, depending on room availability. The front desk is open 24h.


Q4. Is parking available?

A4. Yes, paid parking is available behind the hotel. Please note there is a limited number of spaces available.


Q5. Are coin-operated laundry machines available?

A5. Yes, 24-hour coin-operated laundry machines are located on the 2nd floor.