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The Company prioritizes the trust of its customers when handling personal information in the course of its business, and has set forth the below privacy policy.

The Company’s directors and employees abide by in managing personal information both within and outside the Company.

1. Acquisition, Use, and Provision of Personal Information

The Company acquires, uses, and provides personal information for the following purposes:
Register guest information pursuant to laws and regulations.

  1. Conduct marketing activities such as mailing information on various stay plans and events.
  2. Produce statistical information, in absence of the ability to identify any specific individual, for usage surveys, new product development, and customer satisfaction surveys.
  3. Respond – via correspondence, telephone, and email – to feedback gathered through customer surveys.
  4. Any other use pertaining to services of the Company.

Requests to amend or delete acquired personal information will only be done after validating that the information subject to amendment or deletion is that of the requestor.

2.Measures to Protect Personal Information

The Company has designated a person responsible for managing personal information, limits access on a strictly needs-only basis, and has in place measures against unauthorized access, loss, manipulation, and leakage of personal information.
When outsourcing the handling of personal information, the Company evaluates and selects consignees based on their information security measures and personal information management standards.
Furthermore, outsourcing agreements include explicit clauses with respect to the handling of personal information in order to ensure the safe and appropriate handling thereof.

3. Other Matters

The company has established internal rules, pursuant to relevant laws, regulations, and guidelines, with respect to the handling of personal information, and continually reviews such rules for further improvement.
The Company abides with relevant laws and regulations as well as its internal rules with respect to the handling of personal information.

4. Auditing

The status of execution of items 1, 2, and 3 above are audited as appropriate, with any problematic findings promptly remediated.

5.Matters Related to Websites

Although this Company-operated website fully adheres to this Privacy Policy in ensuring that customer personal information is appropriately handled and protected, the Company will not be held liable for any handling of customer personal information at third-party sites linked to this website. Customers should carefully examine and understand the personal information handling and protection policies of any third-party site, including directly confirming such policies with site administrators, in order to ensure the safety of their personal information.

6.Revision to Our Personal Information Protection Policy

Any material revisions made to this Privacy Policy will be notified via this website. Revisions may be made without advance notice and so customers are encouraged to review this website regularly for changes. The Company will not be held liable for any troubles that might result from not checking for such changes via this website.

7.Contact Pertaining to Personal Information Protection

4-31-1 Nishi-Shinjuku, Shinjuku-ku, Tokyo 160-0023
Ikeda Sougyo Co., Ltd.

Phone: +81 3-3375-6511
Reception Time: 9:00am – 5:30pm (except weekends, national holidays, and year-end & new year)