Thank you for your patronage of THE KNOT TOKYO Shinjuku.

We will be carrying out fire prevention equipment construction work in the elevator hall of the lobby on the first floor.

During this period, only one elevator at the back of the lobby on the first floor will be in normal operation, and the three central elevators will be in operation from the second floor to the 13th floor for a certain period.

We apologize for any inconvenience this may cause, and appreciate your understanding and cooperation.

Monday, February 17, 2025 to Friday, February 21, 2025

*During the construction period (11:00 to 15:00), noise may be heard during the work.

Monday, February 17, 2025 to Friday, February 21, 2025 11:00 to 15:00

*The elevators will not be available from the first floor on the above dates and times.

The following examples occur in the reservation from the OTA.
About reservation in the OTA, Target OTA site may sell vacancy frame which hotel provides in another
OTA site (called “partner Reserve site” as follows.) to customer based on partner contract with Reserve site.

In that case, confirmation of reservation may be difficult by the following examples.

・We cannot confirm reservation at hotel by information is not notified hotel from target OTA site or being late than hotel arrival of customer.
・In reservation information notified contents and hotel of e-mailing of reservation completion delivered
to customer with difference (type or number of room type).

Based upon the foregoing, when we cannot confirm reservation upon arrival, we need time for staying confirmation and may decline staying.

In addition, please note the following point when you perform confirmation of reservation in “target OTA site”.

・About reservation in target OTA site, we cannot accept any confirmation, change, cancellation (including the prior settlement by credit card) concerning procedure even if you contact hotel directly.
・Please refer to target OTA site that made a reservation for you for Confirm・Change・Cancel Reservation.
　
We apologize for the inconvenience and we thank you for your kind understanding.

For the preservation of our environment and from a SDGs perspective, ECO cleaning will be enforced,
during a consecutive stay.

This includes:
・Exchange towels. (please put the used towels in the bathtub)
・Replenishing of water bottles and amenities.
・Emptying the trash. (only the trash in the trash can)

For guests with extended stay, a full cleaning will be conducted on once in the every 3rd day of your stay.

Guests who would like to request a different day / time than the one designated, notify the front desk. Requests can be made up until your designated date.
Please be advised, that room cleaning is from 10:00 ～ 14:30 daily.

We appreciate your cooperation and understanding in our hotel’s strive to maintain sustainability.

Thank you for your continued patronage of THE KNOT TOKYO Shinjuku.
We will be undergoing renovation work as follows.

Date: Until Monday, March 31, 2025 (scheduled)

Time: 10:00 a.m. to 5:30 p.m.

Place: Renovation of the first floor public space, elevator hall and MORETHAN TAPAS LOUNGE.

We appreciate your understanding and cooperation.

BAKERY (1F)

8:00~18:00

TAPAS LOUNGE (1F)　

【MORNING BUFFET】 7:00~9:30（Close 10:00）

【LUNCH BUFFET】 11:00~15:15

【CAFÉ】 15:30~17:00

【DINNER】 17:00~23:00 （Hot dish L.O.  21:00/ Cold dish L.O.  22:00）

GRILL (2F)

【LUNCH】 11:00~15:00 （L.O. 14:00）

【DINNER】 17:00~23:00 （L.O. 21:30）

【BAR】 17:00~23:00 （L.O. 22:00）

【Measures to Prevent Spread of COVID-19】
We have taken the below precautionary measures so that you can continue to enjoy your MORETHAN experience as safely as possible.
・We will take the temperatures of all customers and staff, and those with fevers above 37.5°C (99.5°F)
will be asked to please refrain from entering.
・Sanitizer has been made available at each eating space or shop, please don’t hesitate to use this.
・All staff are required to frequently gargle, sanitize and wash their hands while working.
・All staff will be wearing masks.
・There has been a limit to the number of people allowed in the bakery at one time.

It was with a tear in our eyes that on June 30 we had the last day of our much loved Tokyobike rental service. We have had an amazing few years meeting people from all over the world who have ridden all over Tokyo. Likewise we hope that many of your Tokyo experiences were made that much richer by using a Tokyobike. The pandemic has been and will continue to be tough; we ask that everyone looks after themselves and their loved ones and we hope to see you safely soon. Who knows, maybe we can start the service up again in a few years!