The following examples occur in the reservation from the OTA.
About reservation in the OTA, Target OTA site may sell vacancy frame which hotel provides in another
OTA site (called “partner Reserve site” as follows.) to customer based on partner contract with Reserve site.

In that case, confirmation of reservation may be difficult by the following examples.

・We cannot confirm reservation at hotel by information is not notified hotel from target OTA site or being late than hotel arrival of customer.
・In reservation information notified contents and hotel of e-mailing of reservation completion delivered
to customer with difference (type or number of room type).

Based upon the foregoing, when we cannot confirm reservation upon arrival, we need time for staying confirmation and may decline staying.

In addition, please note the following point when you perform confirmation of reservation in “target OTA site”.

・About reservation in target OTA site, we cannot accept any confirmation, change, cancellation (including the prior settlement by credit card) concerning procedure even if you contact hotel directly.
・Please refer to target OTA site that made a reservation for you for Confirm・Change・Cancel Reservation.
　
We apologize for the inconvenience and we thank you for your kind understanding.