FAQ

Questions about accommodation

Q. Do you have a parking lot?

There is no parking lot at the hotel; however, there are nearby parking lots.
Please note that as the road in front of the hotel is also a tram route, parking and stopping are prohibited at all times.

Q. Can I leave my luggage at the hotel before and after my stay?

Yes, you can leave your luggage at the front desk. Please note that we cannot store luggage after your checkout date.

Q. Can I send my luggage to the hotel in advance?

Yes, you may pick it up from the front desk. If you will be sending your luggage, please notify us in advance, and include your check-in date and the name of your reservation. Please note that we do not accept cash-on-delivery packages, and we cannot store any valuables or perishables.

Q. Can I deliver packages from the hotel?

Yes, packages can be delivered.

Q. What time is check-in?

Check-in is at 3 p.m., checkout is at 11 a.m.

Q. Is there a convenience store nearby?

Yes, there is a Seicomart convenience store on the first floor of the hotel.

Q. What types of payment are accepted?

Cash/Credit card/OR code(barcode)-Paypay, LINE Pay, d payment, merpay, au PAY, Ginkopay, Alipay/

Q. Tell me your cancelation policy.

The cancelation fee will be charged based on our Terms and Condition of Accomodation Contract as below.(Cancellation made by two days prior to the booked date won’ t be charged.)

Cancellation on the previous day: 100% of room charge.
Cancellation on the day: 100% of room charge.
No-show: 100% of room charge.

Q. Is there an additional charge when children are together?

Children under elementary school age can sleep up to 2 children for free.