Questions about accommodation

Q. Do you have a parking lot?

There is no parking lot at the hotel. Please use our affiliated parking facility, Hama Bowl EAS Times24.

Parking Rates for Hotel Guests

【Affiliated Parking】
Hama Bowl EAS Times24
【Hours】
7:00 a.m. – 11:00 p.m.
【Vehicle Height Limit】
200 cm
【Standard Rates】
[7:00 a.m. – 11:00 p.m.] ¥330 per 30 minutes
[11:00 p.m. – 7:00 a.m.] ¥110 per 30 minutes
【Hotel Guest Rate】
¥2,100 per night (3:00 p.m. – 11:30 a.m. the following day)
Please present your parking ticket at the front desk upon check-in or arrival.
*Please note that the parking facility may be full.

Q. Can I leave my luggage at the hotel before and after my stay?

Yes, you can leave your luggage at the baggage port. We can store your luggage after check-out until the end of the day.

Q. Can I send my luggage to the hotel in advance?

Yes, you may pick it up from the front desk. If you will be sending your luggage, please notify us in advance, and include your check-in date and the name of your reservation. Please note that we do not accept cash-on-delivery packages, and we cannot store any valuables or perishables.

Q. Can I deliver packages from the hotel?

Yes, packages can be delivered.

Q. What time is check-in?

Check-in is at 3 p.m., checkout is at 11 a.m.

Q. What types of payment are accepted?

Cash / Credit card / OR code(barcode) – Paypay, d payment, merpay, au PAY, Ginkopay, Alipay+, Wechat Pay, Rakuten Pay, J-Coin Pay, AEON Pay

Q. Tell me your cancelation policy.

The cancelation fee will be charged based on our Terms and Condition of Accomodation Contract as below.(Cancellation made by two days prior to the booked date won’ t be charged.)

Cancellation on the previous day: 100% of room charge.
Cancellation on the day: 100% of room charge.
No-show: 100% of room charge.

Q. Is there an additional charge for children?

Elementary school students and younger children stay free of charge when sharing existing beds.

【Up to 1 child】
Superia Double
Wide Double
Double
Semi-double

【Up to 2 children】
THE KNOT Suite
THE KNOT Large Twin
THE KNOT Family Twin
THE KNOT Twin
Large Twin
Wide Family Twin
Family Twin
Comfort Twin
Wide Twin
Twin

*Limits are per room.

Q. Can minors stay at the hotel without an adult?

Yes. Please print the Consent Form for Minors in advance, have it completed by a parent or guardian, and submit it at check-in.