FAQ

Questions about accommodation

Q1. What time is check-in and checkout? 

Check-in is at 3 p.m., checkout is at 11 a.m. Check-in and checkout times may vary depending on your accommodation package. Please check your accommodation package for relevant times.

Q2. Can I leave my luggage at the hotel before and after my stay?

Yes, you can leave your luggage at the front desk. Please note that we cannot store luggage prior to your check-in date, or after your checkout date. Depending on the size of your luggage we may be unable to store it, so please check with the staff.

Q3. Do you have a parking lot?

Yes, there is a multi-level parking lot in the hotel.

Parking Spaces:  30
Parking Fee:      1,500 yen for 1 night (3 p.m. to 11 a.m. on the following day)
Size Limits:        1.5m (height), 1.9m (width), 5.0m (length)

Parking is on a first-come, first-serve basis and reservations are not accepted. If the parking lot is full, or if your car is outside the specified size limits, we can guide you to a nearby (unaffiliated) parking lot.

Q4. Can I share a bed with my child?

Children aged 5 or under can stay for free if using existing beds.Please include children aged 6 or older in the number of people on your booking.

Q5. Can I send my luggage to the hotel in advance?

Yes, you may pick it up from the front desk. If you will be sending your luggage, please notify us in advance, and include your check-in date and the name of your reservation. Please note that we do not accept cash-on-delivery packages, and we cannot store any valuables or perishables.

Q6. Can I deliver packages from the hotel? 

Yes, packages can be delivered via Yamato Transport.