Questions about accommodation

Q. What time is check-in? 

Check-in is at 3 p.m., checkout is at 11 a.m.

Q. Can I leave my luggage at the hotel before and after my stay?

Yes, you can leave your luggage at the front desk. Please note that we cannot store luggage after your checkout date.

Q. Do you have a parking lot?

Yes, there is a mechanical tower parking lot in the hotel.

Parking Spaces:  20 (10 spaces available for high-roof vehicles)
Parking Fee:      3,000 yen for 1 night (3 p.m. to 11 a.m. on the following day)
Size Limits:        Height 1.5m (2.1m for high-roof vehicles), Width 1.9m, Length 5.0m

Parking is on a first-come, first-serve basis and reservations are not accepted. If the parking lot is full, or if your car is outside the specified size limits, please use one of the many nearby parking lots.

Q. Do you have bicycle parking?

We do not offer bicycle parking. Please use a nearby public bicycle parking facility.

Q. Can I send my luggage to the hotel in advance?

Yes, you may pick it up from the front desk. If you will be sending your luggage, please notify us in advance, and include your check-in date and the name of your reservation. Please note that we do not accept cash-on-delivery packages, and we cannot store any valuables or perishables.

Q. Can I deliver packages from the hotel? 

Yes, packages can be delivered.

Q. What types of payment are accepted?

Cash/Credit card/OR code(barcode)-Paypay, d payment, merpay, au PAY, Ginkopay, Alipay, Wechat Pay, Rakuten Pay, J-Coin Pay

Q. Tell me your cancelation policy.

The cancelation fee will be charged based on our Terms and Condition of Accomodation Contract as below.(Cancellation made by two days prior to the booked date won’ t be charged.)

Cancellation on the previous day: 100% of room charge.
Cancellation on the day: 100% of room charge.
No-show: 100% of room charge.

Q. Do you have a baby crib available?

We regret to inform you that we do not have a baby crib available.

Q. Is there an additional charge for children?

Elementary school students and younger children stay free of charge when sharing existing beds.

【Up to 1 child】
Standard Queen

【Up to 2 children】
Standard Twin, Superior Twin-City view with Peace Boulevard side-,
Superior Twin-City view with train street side-,
Superior King-City view with Peace Boulevard side-

【Up to 3 children】
Superior Triple -City view with Peace Boulevard side-

*Limits are per room.

Q. Can minors stay at the hotel without an adult?

Yes. Please print the Consent Form for Minors in advance, have it completed by a parent or guardian, and submit it at check-in.