{"id":163,"date":"2021-05-18T18:51:04","date_gmt":"2021-05-18T09:51:04","guid":{"rendered":"https:\/\/stg.hotel-the-knot.jp\/yokohama\/?page_id=163"},"modified":"2026-11-09T18:58:33","modified_gmt":"2026-11-09T09:58:33","slug":"faq","status":"publish","type":"page","link":"https:\/\/hotel-the-knot.jp\/yokohama\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">Questions about accommodation<\/p>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Q. Do you have a parking lot?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">There is no parking lot at the hotel. Please use our affiliated parking facility, Hama Bowl EAS Times24.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Parking Rates for Hotel Guests<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u3010Affiliated Parking\u3011<br>Hama Bowl EAS Times24<br>\u3010Hours\u3011<br>7:00 a.m. &#8211; 11:00 p.m.<br>\u3010Vehicle Height Limit\u3011<br>200 cm<br>\u3010Standard Rates\u3011<br>[7:00 a.m. &#8211; 11:00 p.m.] \u00a5330 per 30 minutes<br>[11:00 p.m. &#8211; 7:00 a.m.] \u00a5110 per 30 minutes<br>\u3010Hotel Guest Rate\u3011<br>\u00a52,100 per night (3:00 p.m. &#8211; 11:30 a.m. the following day)<br>Please present your parking ticket at the front desk upon check-in or arrival.<br>*Please note that the parking facility may be full.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Q. Can I leave my luggage at the hotel before and after my stay?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Yes, you can leave your luggage at the baggage port. We can store your luggage after check-out until the end of the day.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Q. Can I send my luggage to the hotel in advance?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Yes, you may pick it up from the front desk. If you will be sending your luggage, please notify us in advance, and include your check-in date and the name of your reservation. Please note that we do not accept cash-on-delivery packages, and we cannot store any valuables or perishables.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Q. Can I deliver packages from the hotel?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Yes, packages can be delivered.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Q. What time is check-in?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Check-in is at 3 p.m., checkout is at 11 a.m.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Q. What types of payment are accepted?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Cash \/ Credit card \/ OR code(barcode) &#8211; Paypay, d payment, merpay, au PAY, Ginkopay, Alipay+, Wechat Pay, Rakuten Pay, J-Coin Pay, AEON Pay<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Q. Tell me your cancelation policy.<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The cancelation fee will be charged based on our Terms and Condition of Accomodation Contract as below.(Cancellation made by two days prior to the booked date won\u2019 t be charged.)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cancellation on the previous day: 100% of room charge. <br>Cancellation on the day: 100% of room charge. <br>No-show: 100% of room charge.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Q. Is there an additional charge for children?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Elementary school students and younger children stay free of charge when sharing existing beds.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u3010Up to 1 child\u3011<br>Superia Double<br>Wide Double<br>Double<br>Semi-double<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u3010Up to 2 children\u3011<br>THE KNOT Suite<br>THE KNOT Large Twin<br>THE KNOT Family Twin<br>THE KNOT Twin<br>Large Twin<br>Wide Family Twin<br>Family Twin<br>Comfort Twin<br>Wide Twin<br>Twin<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">*Limits are per room.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Q. Can minors stay at the hotel without an adult?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Yes. Please print the <a href=\"https:\/\/hotel-the-knot-jp.s3.ap-northeast-1.amazonaws.com\/p\/uploads\/sites\/4\/2026\/11\/KYO%E5%90%8C%E6%84%8F%E6%9B%B8-1.pdf\" data-type=\"link\" data-id=\"file:\/\/\/C:\/Users\/yamad\/Downloads\/TKY%E5%90%8C%E6%84%8F%E6%9B%B8.pdf\">Consent Form<\/a> for Minors in advance, have it completed by a parent or guardian, and submit it at check-in.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Questions about accommodation Q. Do you have a parking lot? There is no parking lot at the hotel. Please use our affiliated parking facility, Hama Bowl EAS Time&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-163","page","type-page","status-publish","hentry"],"acf":[],"lang":"en","translations":{"en":163,"ja":160},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"permalink_manager":null,"pll_sync_post":{},"_links":{"self":[{"href":"https:\/\/hotel-the-knot.jp\/yokohama\/wp-json\/wp\/v2\/pages\/163","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hotel-the-knot.jp\/yokohama\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hotel-the-knot.jp\/yokohama\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hotel-the-knot.jp\/yokohama\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hotel-the-knot.jp\/yokohama\/wp-json\/wp\/v2\/comments?post=163"}],"version-history":[{"count":14,"href":"https:\/\/hotel-the-knot.jp\/yokohama\/wp-json\/wp\/v2\/pages\/163\/revisions"}],"predecessor-version":[{"id":2449,"href":"https:\/\/hotel-the-knot.jp\/yokohama\/wp-json\/wp\/v2\/pages\/163\/revisions\/2449"}],"wp:attachment":[{"href":"https:\/\/hotel-the-knot.jp\/yokohama\/wp-json\/wp\/v2\/media?parent=163"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}