{"id":268,"date":"2020-08-05T11:24:36","date_gmt":"2020-08-05T02:24:36","guid":{"rendered":"https:\/\/stg.hotel-the-knot.jp\/sapporo\/?page_id=268"},"modified":"2024-01-23T12:36:31","modified_gmt":"2024-01-23T03:36:31","slug":"faq","status":"publish","type":"page","link":"https:\/\/hotel-the-knot.jp\/sapporo\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<p class=\"has-text-align-center\">Questions about accommodation<\/p>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Q. Do you have a parking lot?<\/h3>\n\n\n\n<p>There is no parking lot at the hotel; however, there are nearby parking lots.<\/p>\n\n\n\n<p>Click here for nearby parking lots. \u21d2\u00a0<a href=\"https:\/\/hotel-the-knot-jp.s3.ap-northeast-1.amazonaws.com\/p\/uploads\/sites\/2\/2023\/12\/231214_TKS_ParkingMap_JPN_01.6_4_final.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">MAP<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Q. Can I leave my luggage at the hotel before and after my stay?<\/h3>\n\n\n\n<p>Yes, you can leave your luggage at the front desk. Please note that we cannot store luggage after your checkout date.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Q. Can I send my luggage to the hotel in advance?<\/h3>\n\n\n\n<p>Yes, you may pick it up from the front desk. If you will be sending your luggage, please notify us in advance, and include your check-in date and the name of your reservation. Please note that we do not accept cash-on-delivery packages, and we cannot store any valuables or perishables.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Q. Can I deliver packages from the hotel?<\/h3>\n\n\n\n<p>Yes, packages can be delivered.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Q. What time is check-in?<\/h3>\n\n\n\n<p>Check-in is at 3 p.m., checkout is at 11 a.m.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Q. Is there a convenience store nearby?<\/h3>\n\n\n\n<p>Yes, there is a Seicomart convenience store on the first floor of the hotel.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Q. What types of payment are accepted?<\/h3>\n\n\n\n<p>Cash\/Credit card\/OR code(barcode)-Paypay, d payment, merpay, au PAY, Ginkopay, Alipay, Wechat Pay, Rakuten Pay, J-Coin Pay<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Q. Tell me your cancelation policy.<\/h3>\n\n\n\n<p>The cancelation fee will be charged based on our Terms and Condition of Accomodation Contract as below.(Cancellation made by two days prior to the booked date won\u2019 t be charged.)<\/p>\n\n\n\n<p>Cancellation on the previous day: 100% of room charge. <br>Cancellation on the day: 100% of room charge. <br>No-show: 100% of room charge.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Q. Is there an additional charge when children are together?<\/h3>\n\n\n\n<p>Children under elementary school age can sleep up to 2 children for free.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Questions about accommodation Q. Do you have a parking lot? There is no parking lot at the hotel; however, there are nearby parking lots. Click here for nearby &#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-268","page","type-page","status-publish","hentry"],"acf":[],"lang":"en","translations":{"en":268,"ja":134},"publishpress_future_action":{"enabled":false,"date":"2026-05-02 03:18:50","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"language"},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"pll_sync_post":[],"_links":{"self":[{"href":"https:\/\/hotel-the-knot.jp\/sapporo\/wp-json\/wp\/v2\/pages\/268","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hotel-the-knot.jp\/sapporo\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hotel-the-knot.jp\/sapporo\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hotel-the-knot.jp\/sapporo\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hotel-the-knot.jp\/sapporo\/wp-json\/wp\/v2\/comments?post=268"}],"version-history":[{"count":13,"href":"https:\/\/hotel-the-knot.jp\/sapporo\/wp-json\/wp\/v2\/pages\/268\/revisions"}],"predecessor-version":[{"id":822,"href":"https:\/\/hotel-the-knot.jp\/sapporo\/wp-json\/wp\/v2\/pages\/268\/revisions\/822"}],"wp:attachment":[{"href":"https:\/\/hotel-the-knot.jp\/sapporo\/wp-json\/wp\/v2\/media?parent=268"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}